An appointment system is in operation and patients can pre-book to see the doctor of their choice by making an appointment with the receptionist up to eight weeks in advance. This can be made by telephone and speaking to a receptionist, calling into the surgery or using our on-line services.
You can also use our automated booking system by telephone at any time of the day, to book, cancel or check an appointment. Patient Partner is an automated booking system that can be accessed any time of the day to book, cancel or check an appointment by dialing the surgery number and selecting option 1.
All other appointments are available on a day-to-day basis and patients should telephone the surgery on the day they require the appointment to check availability.
Please note, one patient per appointment.
Doctors see patients in the morning and early evening. Due to the changing rota of doctor duties please ask at the reception for the surgery times for the doctor you wish to see.
The reception staff are available to answer your queries either over the telephone or in person from 08:00 to 19:30 Monday to Thursday and 08:00 to 18:30 on a Friday.
The Lakes Medical Centre is a training practice. Foundation Year 2 doctors work with the Practice during four month placements. These doctors are hospital trained and have been qualified doctors for a number of years. During the time at the practice they learn to apply their skills within the community. We hope you will be happy for these Doctors to play a part in your care but if you have any concerns about this please inform the Receptionist and we will respect your wishes.
Patients who arrive late for their appointment may have to rebook for another day and time.
If possible please try to telephone reception before Midday if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or indeed arrange a hospital attendance. In common with most medical practices, we respectfully request that visits are only requested for patients who are permanently Housebound. Poorly children especially should not be kept at home waiting for a doctor to visit but should be wrapped up and brought into surgery where they will be seen quickly and usually have had one or two doses.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Please note if you call within 1 hour of your appointment this will be considered a missed appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Sign Up for SMS Reminders
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended GP Access
Evening and weekend GP appointments available
Patients registered at this practice will be able to have evening and weekend appointments following the launch of the Salford Wide Extended Access Pilot this summer.
The pilot, run by Salford Primary Care Together, means patients at Swinton’s four practices - The Sides, The Poplars, Silverdale and The Lakes - will be able to book appointments later in the evening (6.30pm-8pm) Monday to Friday and on a Saturday and Sunday morning (9.30am-12.30pm). These appointments will take place at Swinton Gateway.
To book an appointment, contact the reception team.
Salford Primary Care Together is a Community Interest Company created by GP practices in Salford working together to improve care for patients. For more information visit www.spctogther.co.uk
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.
Click here for our private medical examination prices.